On 8th October 2018 Between 13:05 and 13:20 UTC, Users accessing Chargebee app would have witnessed delayed responses and request timed out. The issue primarily occurred due to degraded performance in some of our APP servers. On further investigation, We identified that certain pattern of API requests resulted in a lot of objects being created causing performance impacts. We immediately provisioned hot standby servers to reduce the impact and to bring the service back to normalcy.

We have tuned some of the system parameters in app servers for increased stability against these kind of issues . We have also improved the alerting systems and setup additional metrics to detect issues early. For effective communication of such incidents in future, We have enabled subscribe option in our status page as well and would recommend you to subscribe at https://status.chargebee.com for quick notifications.