All Systems Operational

About This Site

Welcome to the Chargebee application's service status page. Here, you will find transparent and up-to-date information about the health and availability of our services.

Uptime over the past 90 days. View historical uptime.
API Endpoints ? Operational
90 days ago
100.0 % uptime
Today
API (US) Operational
90 days ago
100.0 % uptime
Today
API (EU) Operational
90 days ago
100.0 % uptime
Today
API (AU) Operational
90 days ago
100.0 % uptime
Today
Checkout ? Operational
90 days ago
100.0 % uptime
Today
Checkout (US) Operational
90 days ago
100.0 % uptime
Today
Checkout (EU) Operational
90 days ago
100.0 % uptime
Today
Checkout (AU) Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (US) Operational
90 days ago
100.0 % uptime
Today
Webhooks (EU) Operational
90 days ago
100.0 % uptime
Today
Webhooks (AU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications (US) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (EU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (AU) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Processing ? Operational
90 days ago
99.99 % uptime
Today
Chargebee Test Gateway (US) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (EU) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (AU) Operational
90 days ago
100.0 % uptime
Today
Braintree Gateway API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Secondary API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Transactional API Operational
90 days ago
99.99 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Razorpay Operational
90 days ago
100.0 % uptime
Today
PayPal Payment Services Operational
90 days ago
100.0 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Checkout.com Operational
90 days ago
100.0 % uptime
Today
GoCardless Operational
90 days ago
100.0 % uptime
Today
Mollie Operational
90 days ago
100.0 % uptime
Today
Global Payments Operational
90 days ago
100.0 % uptime
Today
QuickBooks Payments Operational
90 days ago
100.0 % uptime
Today
Pin Payments Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
BlueSnap Operational
90 days ago
100.0 % uptime
Today
eWay Rapid Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
BluePay Operational
90 days ago
100.0 % uptime
Today
Sage Pay Operational
90 days ago
100.0 % uptime
Today
Paymill Operational
90 days ago
100.0 % uptime
Today
Bambora Operational
90 days ago
100.0 % uptime
Today
Cybersource EU Operational
90 days ago
100.0 % uptime
Today
Bank of America Operational
90 days ago
100.0 % uptime
Today
NMI Payment Gateway Operational
90 days ago
100.0 % uptime
Today
payFURL Platform ? Operational
90 days ago
100.0 % uptime
Today
Chargebee UI ? Operational
90 days ago
100.0 % uptime
Today
Admin Console (US) Operational
90 days ago
100.0 % uptime
Today
Admin Console (EU) Operational
90 days ago
100.0 % uptime
Today
Admin Console (AU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (US) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (AU) Operational
90 days ago
100.0 % uptime
Today
Mobile Subscriptions ? Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management ? Operational
90 days ago
100.0 % uptime
Today
IAM (US) Operational
90 days ago
100.0 % uptime
Today
IAM (EU) Operational
90 days ago
100.0 % uptime
Today
IAM (AU) Operational
90 days ago
100.0 % uptime
Today
Reports And Analytics ? Operational
90 days ago
100.0 % uptime
Today
Dashboard (US) Operational
90 days ago
100.0 % uptime
Today
Dashboard (EU) Operational
90 days ago
100.0 % uptime
Today
Dashboard (AU) Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations ? Operational
90 days ago
99.35 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Pipedrive Operational
90 days ago
100.0 % uptime
Today
HubSpot Quote-to-Cash Operational
90 days ago
100.0 % uptime
Today
QuickBooks Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
Sage Intacct Operational
90 days ago
100.0 % uptime
Today
Oracle NetSuite Operational
90 days ago
100.0 % uptime
Today
Avalara Operational
90 days ago
100.0 % uptime
Today
TaxJar Operational
90 days ago
100.0 % uptime
Today
Anrok Operational
90 days ago
100.0 % uptime
Today
Vertex Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
VAT Information Exchange System (VIES) ? Operational
90 days ago
100.0 % uptime
Today
HMRC VAT Validation Services Operational
90 days ago
90.27 % uptime
Today
Chargebee RevRec ? Operational
90 days ago
100.0 % uptime
Today
Accounting Services ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Analytics ? Operational
90 days ago
100.0 % uptime
Today
RevRec Portal Operational
90 days ago
100.0 % uptime
Today
Chargebee Receivables ? Operational
90 days ago
100.0 % uptime
Today
Receivables UI Operational
90 days ago
100.0 % uptime
Today
Receivables API Operational
90 days ago
100.0 % uptime
Today
Chargebee Retention Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Retention API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 30, 2025

No incidents reported today.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
API Service Degradation In US Region
Resolved - We experienced intermittent API failures between 12:18 and 12:19 UTC in the US region due to a brief issue on the AWS platform. The impact was minimal, affecting only a subset of requests. AWS has resolved the issue, and services have returned to normal.

We apologize for any disruption this may have caused.
Mar 28, 18:10 UTC
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Scheduled Maintenance Notification – March 23, 2025
Completed - The scheduled maintenance has been completed.
Mar 23, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 10:47 UTC
Scheduled - On March 23, 2025, between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the US region.

Impact:Revenue Story report syncing and checkout via Chargebee Gateway may be affected for all merchants (Product Catalog 1.0 and 2.0).

While the overall maintenance window is five hours, the expected downtime for each merchant will be minimal, lasting no more than five minutes. This maintenance will have no impact on merchants hosted in the EU and AU regions. We appreciate your patience and understanding as we enhance our services.
Mar 11, 09:28 UTC
Mar 22, 2025
Scheduled Maintenance Notification – March 22, 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 10:46 UTC
Scheduled - On March 22, 2025, between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the EU and AU regions.

Impact: Revenue Story report syncing and checkout via Chargebee Gateway may be affected for all merchants (Product Catalog 1.0 and 2.0).

While the overall maintenance window is five hours, the expected downtime for each merchant will be minimal, lasting no more than five minutes. This maintenance will have no impact on merchants hosted in the US region. We appreciate your patience and understanding as we enhance our services.
Mar 11, 09:23 UTC
Mar 21, 2025
Intermittent 5xx Errors in EU Region
Resolved - Between 08:52 and 09:14 UTC, an AWS RDS failover caused intermittent 5xx errors, impacting in-app purchases for omnichannel merchants. While the failover itself was completed within 40 seconds, our application continued to experience errors for an extended period. We performed a full server restart, after which the system returned to normal.

We apologize for any disruption this may have caused
Mar 21, 09:40 UTC
Mar 20, 2025

No incidents reported.

Mar 19, 2025
PayPal Express Checkout Issue
Resolved - Our team has implemented the necessary fixes, and PayPal Express Checkout is now functioning normally. We appreciate your patience and apologize for any inconvenience caused.
Mar 19, 17:41 UTC
Update - We have identified the root cause of the issue and working on implementing a fix.
Mar 19, 15:51 UTC
Identified - We are currently experiencing an issue with PayPal Express Checkout, our team is working on resolving the issue.
Mar 19, 15:25 UTC
UK VAT Validation Service Disruption
Resolved - HMRC has approved our production account, and we have re-enabled the UK VAT validation service in Chargebee. The VAT validation is now functioning as expected.

Thank you for your patience while we worked through this issue. If you have any questions, please refer to our support documentation or reach out to our support team.

More details: https://www.chargebee.com/docs/2.0/uk-vat.html#uk-vat-validation_when-uk-vat-validation-service-is-down
Mar 19, 13:24 UTC
Update - We are still awaiting the production account from HMRC. We will keep following up and share any updates once we have more information. Thank you for your patience.
Mar 11, 06:38 UTC
Update - We are still waiting for the production account from HMRC and following up to get this resolved. We will share updates as soon as we have more information. Thanks for your patience.
Mar 6, 08:25 UTC
Update - We are still waiting for production credentials from HMRC and continuing to follow up to expedite the process. We will provide further updates as soon as we have more information. Thank you for your patience!
Feb 28, 06:43 UTC
Update - We have successfully implemented the required code changes to support API V2.0. We are now waiting for production credentials from HMRC to enable the service.

We will provide further updates as we progress.
Feb 24, 14:14 UTC
Update - We have successfully tested Version 2.0 of the HMRC VAT validation API in the sandbox and are now implementing the necessary code changes in Chargebee. We will share further updates as we progress.
Feb 19, 06:29 UTC
Update - We are continuing to work on a fix for this issue.
Feb 18, 17:24 UTC
Identified - We have identified that HMRC has discontinued Version 1.0 of its VAT validation API, impacting VAT validation for UK businesses. To prevent any disruptions, we have disabled HMRC VAT validation and implemented a temporary format-only validation. Please note that this does not verify VAT registration status.

We have notified affected merchants and are working with HMRC to integrate Version 2 of the API. We will provide updates as we make progress.

For more details, please refer - https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/vat-registered-companies-api/2.0
Feb 18, 08:53 UTC
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025
Intermittent 5xx Errors in EU Region
Resolved - Between 07:48 and 08:03 UTC, an AWS RDS failover caused intermittent 5xx errors. During this period, 0.7% of merchants experienced issues, impacting less than 4.9% of requests in the EU region. The issue has been resolved, and the system remains stable.

We apologize for any disruption this may have caused.
Mar 16, 10:58 UTC
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