All Systems Operational

About This Site

Welcome to the Chargebee application's service status page. Here, you will find transparent and up-to-date information about the health and availability of our services.

API Endpoints ? Operational
90 days ago
100.0 % uptime
Today
API (US) Operational
90 days ago
100.0 % uptime
Today
API (EU) Operational
90 days ago
100.0 % uptime
Today
API (AU) Operational
90 days ago
100.0 % uptime
Today
Checkout ? Operational
90 days ago
100.0 % uptime
Today
Checkout (US) Operational
90 days ago
100.0 % uptime
Today
Checkout (EU) Operational
90 days ago
100.0 % uptime
Today
Checkout (AU) Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (US) Operational
90 days ago
100.0 % uptime
Today
Webhooks (EU) Operational
90 days ago
100.0 % uptime
Today
Webhooks (AU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications (US) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (EU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (AU) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Processing ? Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (US) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (EU) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (AU) Operational
90 days ago
100.0 % uptime
Today
Braintree Gateway API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Secondary API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Transactional API Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Razorpay Operational
90 days ago
100.0 % uptime
Today
PayPal Payment Services Operational
90 days ago
100.0 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Checkout.com Operational
90 days ago
100.0 % uptime
Today
GoCardless Operational
90 days ago
100.0 % uptime
Today
Mollie Operational
90 days ago
100.0 % uptime
Today
Global Payments Operational
90 days ago
100.0 % uptime
Today
QuickBooks Payments Operational
90 days ago
100.0 % uptime
Today
Pin Payments Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
BlueSnap Operational
90 days ago
100.0 % uptime
Today
eWay Rapid Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
BluePay Operational
90 days ago
100.0 % uptime
Today
Sage Pay Operational
90 days ago
100.0 % uptime
Today
Paymill Operational
90 days ago
100.0 % uptime
Today
Bambora Operational
90 days ago
100.0 % uptime
Today
Cybersource EU Operational
90 days ago
100.0 % uptime
Today
Bank of America Operational
90 days ago
100.0 % uptime
Today
NMI Payment Gateway Operational
90 days ago
100.0 % uptime
Today
payFURL Platform ? Operational
90 days ago
100.0 % uptime
Today
Chargebee UI ? Operational
90 days ago
100.0 % uptime
Today
Admin Console (US) Operational
90 days ago
100.0 % uptime
Today
Admin Console (EU) Operational
90 days ago
100.0 % uptime
Today
Admin Console (AU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (US) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (AU) Operational
90 days ago
100.0 % uptime
Today
Mobile Subscriptions ? Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management ? Operational
90 days ago
100.0 % uptime
Today
IAM (US) Operational
90 days ago
100.0 % uptime
Today
IAM (EU) Operational
90 days ago
100.0 % uptime
Today
IAM (AU) Operational
90 days ago
100.0 % uptime
Today
Reports And Analytics ? Operational
90 days ago
100.0 % uptime
Today
Dashboard (US) Operational
90 days ago
100.0 % uptime
Today
Dashboard (EU) Operational
90 days ago
100.0 % uptime
Today
Dashboard (AU) Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Pipedrive Operational
90 days ago
100.0 % uptime
Today
HubSpot Quote-to-Cash Operational
90 days ago
100.0 % uptime
Today
QuickBooks Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
Sage Intacct Operational
90 days ago
100.0 % uptime
Today
Oracle NetSuite Operational
90 days ago
100.0 % uptime
Today
Avalara Operational
90 days ago
100.0 % uptime
Today
TaxJar Operational
90 days ago
100.0 % uptime
Today
Anrok Operational
90 days ago
100.0 % uptime
Today
Vertex Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
VAT Information Exchange System (VIES) ? Operational
90 days ago
100.0 % uptime
Today
Chargebee RevRec ? Operational
90 days ago
100.0 % uptime
Today
Accounting Services ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Analytics ? Operational
90 days ago
100.0 % uptime
Today
RevRec Portal Operational
90 days ago
100.0 % uptime
Today
Chargebee Receivables ? Operational
90 days ago
100.0 % uptime
Today
Receivables UI Operational
90 days ago
100.0 % uptime
Today
Receivables API Operational
90 days ago
100.0 % uptime
Today
Chargebee Retention Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Retention API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Notification Jan 25, 2025 04:30-09:30 UTC
Regions: AU & EU
Start: 25 Jan 2025, 04:30 UTC
End: 25 Jan 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Posted on Jan 10, 2025 - 12:30 UTC
Scheduled Maintenance Notification Jan 26, 2025 04:30-09:30 UTC
Regions: EU
Start: 26 Jan 2025, 04:30 UTC
End: 26 Jan 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Posted on Jan 10, 2025 - 12:32 UTC
Adyen Scheduled Maintenance Notification Jan 29, 2025 05:00-07:00 UTC
Date: Wednesday, January 29
Time: 05:00 - 07:00 UTC

Adyen will perform maintenance during this time.During the maintenance window there will be a delay to synchronous processes relating to tokenization. This will be a maximum 5-minute window at the start of the maintenance where writing operations will be delayed till after the upgrade. During this window, newly created cardAliases and recurringDetailReferences will not be present in synchronous API responses.

Adding new payment methods might fail during this window, and transactions relying on these additions could also be affected. Token disable requests will fail and must be retried after the maintenance.

Merchants Initiated Transactions(MIT) will be unaffected by this maintenance, and all token provisioning requests will be processed with a delay once the maintenance window is over. To minimize the risk of transaction failures during this period, merchants are advised to switch their payment processing to an alternate gateway if possible.

Please visit https://status.adyen.com/maintenance-messages for more details.

Posted on Jan 20, 2025 - 12:40 UTC
Scheduled Maintenance Notification Feb 8, 2025 04:30-09:30 UTC
Regions: US
Start: 8 Feb 2025, 04:30 UTC
End: 8 Feb 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Posted on Jan 10, 2025 - 12:33 UTC
Scheduled Maintenance Notification Feb 9, 2025 04:30-09:30 UTC
Regions: US
Start: 9 Feb 2025, 04:30 UTC
End: 9 Feb 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Posted on Jan 10, 2025 - 12:33 UTC
Scheduled Maintenance Notification Feb 15, 2025 04:30-09:30 UTC
Regions: US
Start: 15 Feb 2025, 04:30 UTC
End: 15 Feb 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Posted on Jan 10, 2025 - 12:35 UTC
Scheduled Maintenance Notification Feb 16, 2025 04:30-09:30 UTC
Regions: US
Start: 16 Feb 2025, 04:30 UTC
End: 16 Feb 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Posted on Jan 10, 2025 - 12:35 UTC
Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Resolved - BlueSnap has confirmed that all production services have been fully restored, with no failures observed since 13:14 UTC. While the issue is now considered resolved, we will continue to monitor for any failures to ensure stability.
Jan 17, 16:42 UTC
Update - BlueSnap has confirmed that Reporting Services are now functioning. Efforts are ongoing to restore Sandbox processing and Payouts, which remain unavailable at this time.

We appreciate your patience as BlueSnap continues to make progress.

Jan 17, 14:46 UTC
Monitoring - BlueSnap is rolling out its services and has started to observe successful transaction processing. The full restoration process is expected to take approximately 10 minutes.

Please note that the following services are still impacted and will not be immediately available:

Reports
Sandbox processing
Payouts

BlueSnap is monitoring the progress and we will provide updates as more information becomes available.

Jan 17, 13:58 UTC
Update - BlueSnap has announced that the processing services are currently undergoing testing in preparation for going live. They anticipate enabling transaction processing within the next two hours. Please note that once the service is restored, there may be some latency due to the backlog of transactions being processed.

We will continue to monitor the status updates.

Jan 17, 11:45 UTC
Update - The BlueSnap team continues to work on restoring the service.
Jan 17, 08:12 UTC
Identified - We have identified an issue outside our platform, resulting in an elevated error rate for the BlueSnap payment processor, starting at 2025-01-16 10:30 PST. BlueSnap's technical teams are working on the resolution.

For more details, please follow BlueSnap's official Update: https://status.bluesnap.com/incidents/267281

Jan 17, 04:45 UTC
Jan 16, 2025

No incidents reported.

Jan 15, 2025
Resolved - This incident has been resolved.
Jan 15, 12:49 UTC
Monitoring - The login issues have been resolved. Our team has implemented a fix, and the service is now stable. We are monitoring the fix to ensure reliability.
Jan 15, 12:11 UTC
Investigating - We are currently experiencing intermittent login issues for users accessing the Chargebee application in the EU region (https://app.eu.chargebee.com). Our team is investigating the issue and working to resolve it.
Jan 15, 11:44 UTC
Jan 14, 2025

No incidents reported.

Jan 13, 2025
Resolved - This incident has been resolved.
Jan 13, 08:18 UTC
Update - The errors have been stopped as of 07:45 UTC. According to Avalara's official status page, all systems are operating normally. Therefore, we are resolving the incident.
Jan 13, 08:17 UTC
Identified - We have identified an issue outside of our platform resulting in an elevated error rate for Avalara (Tax Calculation Service), starting at 07:35 UTC. Avalara technical teams are working on the resolution.

For more details, please follow Avalara's official Update: https://status.avalara.com/incidents/4pf3t8zrn0sz

Jan 13, 08:12 UTC
Jan 12, 2025

No incidents reported.

Jan 11, 2025
Resolved - We have completed the data restoration, all the impacted data has been fully restored. Thank you for your patience and understanding throughout this process.
Jan 11, 14:54 UTC
Update - We have completed 50% of the data restoration. Work continues on the remaining impacted data. Thank you for your understanding, and we will provide further updates as progress continues.
Jan 10, 15:08 UTC
Update - We have determined that approximately 30% of the data in the AU region and 5.6% of the data in the EU region has been impacted due to the issue with the created_at date in the comments resource. The data restoration process is in progress, and we are committed to resolving the issue as quickly as possible.

We will provide further updates as we make progress.

Jan 9, 08:44 UTC
Update - We are currently in the process of restoring the affected data. Please note that this restoration may take some time to complete and we will keep you informed of any further developments.
Jan 8, 16:24 UTC
Identified - We have identified a technical bug that inadvertently updated the created_at date in the comments resource to the current timestamp. This issue has affected some customers in the AU and EU regions, while the US region remains unaffected.

Our team is working on resolving the issue and will provide further updates as progress is made.

Jan 8, 12:46 UTC
Jan 10, 2025
Jan 9, 2025
Jan 8, 2025
Resolved - The root cause was identified and successfully resolved. PDF generation for Account Statements has been re-enabled, and merchants can now download their Account Statement PDFs as expected.

We apologize for any inconvenience caused.

Jan 8, 09:21 UTC
Identified - The PDF generation for Receivables Account Statements has been temporarily disabled due to an identified bug. Merchants will not be able to download Account Statement PDFs at this time. However, the ability to view Account Statements online remains unaffected. We are working on resolving this issue.

We apologize for the inconvenience caused.

Jan 8, 08:14 UTC
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.