All Systems Operational

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Welcome to the Chargebee application's service status page. Here, you will find transparent and up-to-date information about the health and availability of our services.

Uptime over the past 90 days. View historical uptime.
API Endpoints ? Operational
90 days ago
100.0 % uptime
Today
API (US) Operational
90 days ago
100.0 % uptime
Today
API (EU) Operational
90 days ago
100.0 % uptime
Today
API (AU) Operational
90 days ago
100.0 % uptime
Today
Checkout ? Operational
90 days ago
100.0 % uptime
Today
Checkout (US) Operational
90 days ago
100.0 % uptime
Today
Checkout (EU) Operational
90 days ago
100.0 % uptime
Today
Checkout (AU) Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (US) Operational
90 days ago
100.0 % uptime
Today
Webhooks (EU) Operational
90 days ago
100.0 % uptime
Today
Webhooks (AU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications (US) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (EU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (AU) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Processing ? Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (US) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (EU) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (AU) Operational
90 days ago
100.0 % uptime
Today
Braintree Gateway API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Secondary API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Transactional API Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Razorpay Operational
90 days ago
100.0 % uptime
Today
PayPal Payment Services Operational
90 days ago
100.0 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Checkout.com Operational
90 days ago
100.0 % uptime
Today
GoCardless Operational
90 days ago
100.0 % uptime
Today
Mollie Operational
90 days ago
100.0 % uptime
Today
Global Payments Operational
90 days ago
100.0 % uptime
Today
QuickBooks Payments Operational
90 days ago
100.0 % uptime
Today
Pin Payments Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
BlueSnap Operational
90 days ago
100.0 % uptime
Today
eWay Rapid Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
BluePay Operational
90 days ago
100.0 % uptime
Today
Sage Pay Operational
90 days ago
100.0 % uptime
Today
Paymill Operational
90 days ago
100.0 % uptime
Today
Bambora Operational
90 days ago
100.0 % uptime
Today
Cybersource EU Operational
90 days ago
100.0 % uptime
Today
Bank of America Operational
90 days ago
100.0 % uptime
Today
NMI Payment Gateway Operational
90 days ago
100.0 % uptime
Today
payFURL Platform ? Operational
90 days ago
100.0 % uptime
Today
Chargebee UI ? Operational
90 days ago
99.99 % uptime
Today
Admin Console (US) Operational
90 days ago
99.99 % uptime
Today
Admin Console (EU) Operational
90 days ago
100.0 % uptime
Today
Admin Console (AU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (US) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (AU) Operational
90 days ago
100.0 % uptime
Today
Mobile Subscriptions ? Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management ? Operational
90 days ago
100.0 % uptime
Today
IAM (US) Operational
90 days ago
100.0 % uptime
Today
IAM (EU) Operational
90 days ago
100.0 % uptime
Today
IAM (AU) Operational
90 days ago
100.0 % uptime
Today
Reports And Analytics ? Operational
90 days ago
100.0 % uptime
Today
Dashboard (US) Operational
90 days ago
100.0 % uptime
Today
Dashboard (EU) Operational
90 days ago
100.0 % uptime
Today
Dashboard (AU) Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Pipedrive Operational
90 days ago
100.0 % uptime
Today
HubSpot Quote-to-Cash Operational
90 days ago
100.0 % uptime
Today
QuickBooks Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
Sage Intacct Operational
90 days ago
100.0 % uptime
Today
Oracle NetSuite Operational
90 days ago
100.0 % uptime
Today
Avalara Operational
90 days ago
100.0 % uptime
Today
TaxJar Operational
90 days ago
100.0 % uptime
Today
Anrok Operational
90 days ago
100.0 % uptime
Today
Vertex Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
VAT Information Exchange System (VIES) ? Operational
90 days ago
100.0 % uptime
Today
Chargebee RevRec ? Operational
90 days ago
100.0 % uptime
Today
Accounting Services ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Analytics ? Operational
90 days ago
100.0 % uptime
Today
RevRec Portal Operational
90 days ago
100.0 % uptime
Today
Chargebee Receivables ? Operational
90 days ago
100.0 % uptime
Today
Receivables UI Operational
90 days ago
100.0 % uptime
Today
Receivables API Operational
90 days ago
100.0 % uptime
Today
Chargebee Retention Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Retention API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 6, 2024

No incidents reported today.

Nov 5, 2024

No incidents reported.

Nov 4, 2024
Intermittent 5xx Errors in EU Region
Resolved - This incident has been resolved.
Nov 4, 14:44 UTC
Investigating - Between 14:13 and 14:14 UTC, a failover occurred in AWS RDS in the EU region, impacting a subset of our merchants. The errors lasted approximately 30 seconds, during which some customers may have experienced intermittent 5xx errors. We confirm that the system is now fully operational and stable. The impact was minimal, affecting 0.1% of our customer base.

We apologize for any inconvenience this may have caused.
Nov 4, 14:43 UTC
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024
Scheduled maintenance On Third-Party TaxJar Services
Completed - The scheduled maintenance has been completed.
Oct 27, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 11:00 UTC
Scheduled - On October 27, 2024, from 07:00 to 11:00 EDT, TaxJar services will be impacted by scheduled maintenance on their database. During this time, you may experience service interruptions with the following TaxJar API services:

- Tax Calculations API
- Tax Rates API
- Transaction Push API

Expected Impact: This activity may impact the tax calculation processes for customers using the TaxJar integration which includes,

- Create/update subscription workflow
- Subscription renewal workflow
- Checkout workflow
- Invoice estimates and creation workflow

For more updates, please follow TaxJar’s official status page: https://status.taxjar.com/incidents/7rfy3zkd030s
Sep 19, 14:21 UTC
Oct 26, 2024

No incidents reported.

Oct 25, 2024
Invoice Details Page Loading Issue
Resolved - The issue with loading the Invoice details page has been resolved. Our team has identified and fixed the root cause. The system is now functioning as expected.

We apologize for the inconvenience caused.
Oct 25, 10:52 UTC
Investigating - Some customers are facing issues while loading the Invoice details page on the Chargebee UI, Our team is working on fixing this. We will provide updates as soon as we have more information.
Oct 25, 10:34 UTC
Revenue Story Dashboard Sync Issues
Resolved - We experienced a data sync issue in Revenue Story, which may have caused a delay in refreshing the dashboard metrics for some customers in the US region. Our team has resolved the issue, and all metrics are now correctly updated. We apologize for any inconvenience this may have caused.
Oct 25, 08:49 UTC
Oct 24, 2024
Revenue Story Dashboard Issues
Resolved - We experienced service degradation for some customers in the US region while loading the Revenue Story Dashboard reports between 12:26 and 13:23 UTC. The issue has been identified and resolved.

We apologize for any inconvenience caused.
Oct 24, 16:01 UTC
Intermittent Errors On Chargebee TEST Sites
Resolved - We have resolved the issue that affected some customers accessing the Chargebee Test sites between 12:29 and 14:08 UTC. The impact was isolated to a specific instance for the test site, causing some requests handled by that instance to result in 500 internal errors. The root cause has been identified and addressed.

We apologize for any inconvenience caused.
Oct 24, 15:03 UTC
Update - We are continuing to investigate this issue.
Oct 24, 14:31 UTC
Investigating - We are currently investigating an issue affecting Test sites, resulting in some customers experiencing 500 error responses. Our team is working on fixing this. We will provide updates as soon as we have more information.
Oct 24, 13:26 UTC
Oct 23, 2024

No incidents reported.

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