All Systems Operational

About This Site

Welcome to the Chargebee application's service status page. Here, you will find transparent and up-to-date information about the health and availability of our services.

API Endpoints ? Operational
90 days ago
99.9 % uptime
Today
API (US) Operational
90 days ago
99.9 % uptime
Today
API (EU) Operational
90 days ago
99.9 % uptime
Today
API (AU) Operational
90 days ago
99.9 % uptime
Today
Checkout ? Operational
90 days ago
99.9 % uptime
Today
Checkout (US) Operational
90 days ago
99.9 % uptime
Today
Checkout (EU) Operational
90 days ago
99.9 % uptime
Today
Checkout (AU) Operational
90 days ago
99.9 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (US) Operational
90 days ago
100.0 % uptime
Today
Webhooks (EU) Operational
90 days ago
100.0 % uptime
Today
Webhooks (AU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications (US) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (EU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (AU) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Processing ? Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (US) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (EU) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (AU) Operational
90 days ago
100.0 % uptime
Today
Braintree Gateway API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Secondary API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Transactional API Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Razorpay Operational
90 days ago
100.0 % uptime
Today
PayPal Payment Services Operational
90 days ago
100.0 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Checkout.com Operational
90 days ago
100.0 % uptime
Today
GoCardless Operational
90 days ago
100.0 % uptime
Today
Mollie Operational
90 days ago
100.0 % uptime
Today
Global Payments Operational
90 days ago
100.0 % uptime
Today
QuickBooks Payments Operational
90 days ago
100.0 % uptime
Today
Pin Payments Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
BlueSnap Operational
90 days ago
100.0 % uptime
Today
eWay Rapid Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
BluePay Operational
90 days ago
100.0 % uptime
Today
Sage Pay Operational
90 days ago
100.0 % uptime
Today
Paymill Operational
90 days ago
100.0 % uptime
Today
Bambora Operational
90 days ago
100.0 % uptime
Today
Cybersource EU Operational
90 days ago
100.0 % uptime
Today
Bank of America Operational
90 days ago
100.0 % uptime
Today
NMI Payment Gateway Operational
90 days ago
100.0 % uptime
Today
payFURL Platform ? Operational
90 days ago
100.0 % uptime
Today
Chargebee UI ? Operational
90 days ago
99.9 % uptime
Today
Admin Console (US) Operational
90 days ago
99.9 % uptime
Today
Admin Console (EU) Operational
90 days ago
99.9 % uptime
Today
Admin Console (AU) Operational
90 days ago
99.9 % uptime
Today
Self-Serve Portal Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (US) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (AU) Operational
90 days ago
100.0 % uptime
Today
Mobile Subscriptions ? Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management ? Operational
90 days ago
100.0 % uptime
Today
IAM (US) Operational
90 days ago
100.0 % uptime
Today
IAM (EU) Operational
90 days ago
100.0 % uptime
Today
IAM (AU) Operational
90 days ago
100.0 % uptime
Today
Reports And Analytics ? Operational
90 days ago
99.9 % uptime
Today
Dashboard (US) Operational
90 days ago
99.9 % uptime
Today
Dashboard (EU) Operational
90 days ago
99.9 % uptime
Today
Dashboard (AU) Operational
90 days ago
99.9 % uptime
Today
Third Party Integrations ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Pipedrive Operational
90 days ago
100.0 % uptime
Today
HubSpot Quote-to-Cash Operational
90 days ago
100.0 % uptime
Today
QuickBooks Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
Sage Intacct Operational
90 days ago
100.0 % uptime
Today
Oracle NetSuite Operational
90 days ago
100.0 % uptime
Today
Avalara Operational
90 days ago
100.0 % uptime
Today
TaxJar Operational
90 days ago
100.0 % uptime
Today
Anrok Operational
90 days ago
100.0 % uptime
Today
Vertex Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
VAT Information Exchange System (VIES) ? Operational
90 days ago
100.0 % uptime
Today
HMRC VAT Validation Services Operational
90 days ago
100.0 % uptime
Today
Chargebee RevRec ? Operational
90 days ago
99.93 % uptime
Today
Accounting Services ? Operational
90 days ago
99.9 % uptime
Today
Reporting and Analytics ? Operational
90 days ago
99.9 % uptime
Today
RevRec Portal Operational
90 days ago
100.0 % uptime
Today
Chargebee Receivables ? Operational
90 days ago
100.0 % uptime
Today
Receivables UI Operational
90 days ago
100.0 % uptime
Today
Receivables API Operational
90 days ago
100.0 % uptime
Today
Chargebee Retention Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Retention API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Schedule Maintainence Notification - Nov 15th, 2025 Nov 15, 2025 04:30-09:30 UTC

On Nov 15th, 2025 between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the AU region.

Impact: Each merchant may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window.

Services Impacted: Product Catalog, Entitlement, and Subscription APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. Dependent operations will be temporarily paused and will automatically resume once the maintenance is complete.

We appreciate your patience and understanding as we enhance our services.

Posted on Nov 03, 2025 - 06:04 UTC

Schedule Maintainence Notification - Nov 16th, 2025 Nov 16, 2025 04:30-09:30 UTC

On Nov 16th, 2025 between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the EU and US regions.

Impact: Each merchant may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window.

Services Impacted: Product Catalog, Entitlement, and Subscription APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. Dependent operations will be temporarily paused and will automatically resume once the maintenance is complete.

We appreciate your patience and understanding as we enhance our services.

Posted on Nov 03, 2025 - 06:06 UTC
Nov 4, 2025

No incidents reported today.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Resolved - This incident has been resolved.
Oct 24, 21:04 UTC
Investigating - We have identified an issue outside of our platform resulting in higher error rates for transactions processed through Adyen.
For more details - https://status.adyen.com/incident-history#2025

Oct 24, 20:00 UTC
Resolved - This incident has been resolved.
Oct 24, 04:17 UTC
Monitoring - We’re aware that Chargebee customers may have received a recent email from Chargebee (support@hey.chargebee.com) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee.

Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible.

There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems.
We appreciate your understanding as we review this further.

Oct 24, 03:39 UTC
Oct 23, 2025

No incidents reported.

Oct 22, 2025
Resolved - This incident has been resolved.
Oct 22, 07:05 UTC
Investigating - We faced temporary login issues while accessing the Chargebee Admin Portal, and the issue has now been resolved. We apologize for any disruption this may have caused.
Oct 22, 07:05 UTC
Oct 21, 2025
Postmortem - Read details
Oct 30, 07:47 UTC
Resolved - AWS has implemented the necessary fix and confirmed that all affected services have been fully restored. Our systems have also been monitored and are now operating normally. We appreciate your patience while we worked with our provider to restore full functionality. AWS will share a detailed post-incident summary, and we are marking this incident as resolved.
Oct 21, 02:33 UTC
Update - Some dependent issues with AWS are still being addressed. We continue to monitor our systems closely for any impact.
Oct 20, 15:52 UTC
Update - AWS has identified and mitigated the issue affecting multiple dependent services. Most AWS operations have recovered, but some residual latency may persist as backlogs clear. We continue to monitor our systems closely for any impact.
Oct 20, 14:07 UTC
Monitoring - Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB.

Our systems have now recovered, and services are operating normally. We will continue to monitor and provide further updates as needed.

Oct 20, 11:07 UTC
Update - Latest note from AWS: "We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share"
Oct 20, 10:09 UTC
Update - We have an update from AWS, and we will continue to monitor: "We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information."
Oct 20, 09:47 UTC
Identified - We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working with AWS to restore full access as soon as possible. For more details - https://health.aws.amazon.com/health/status

We sincerely appreciate your patience and understanding during this time.

Oct 20, 09:42 UTC