Update - We have successfully tested Version 2.0 of the HMRC VAT validation API in the sandbox and are now implementing the necessary code changes in Chargebee. We will share further updates as we progress.
Feb 19, 2025 - 06:29 UTC
Update - We are continuing to work on a fix for this issue.
Feb 18, 2025 - 17:24 UTC
Identified - We have identified that HMRC has discontinued Version 1.0 of its VAT validation API, impacting VAT validation for UK businesses. To prevent any disruptions, we have disabled HMRC VAT validation and implemented a temporary format-only validation. Please note that this does not verify VAT registration status.

We have notified affected merchants and are working with HMRC to integrate Version 2 of the API. We will provide updates as we make progress.

For more details, please refer - https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/vat-registered-companies-api/2.0

Feb 18, 2025 - 08:53 UTC

About This Site

Welcome to the Chargebee application's service status page. Here, you will find transparent and up-to-date information about the health and availability of our services.

API Endpoints ? Operational
90 days ago
100.0 % uptime
Today
API (US) Operational
90 days ago
100.0 % uptime
Today
API (EU) Operational
90 days ago
100.0 % uptime
Today
API (AU) Operational
90 days ago
100.0 % uptime
Today
Checkout ? Operational
90 days ago
100.0 % uptime
Today
Checkout (US) Operational
90 days ago
100.0 % uptime
Today
Checkout (EU) Operational
90 days ago
100.0 % uptime
Today
Checkout (AU) Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (US) Operational
90 days ago
100.0 % uptime
Today
Webhooks (EU) Operational
90 days ago
100.0 % uptime
Today
Webhooks (AU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications (US) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (EU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (AU) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Processing ? Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (US) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (EU) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (AU) Operational
90 days ago
100.0 % uptime
Today
Braintree Gateway API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Secondary API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Transactional API Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Razorpay Operational
90 days ago
100.0 % uptime
Today
PayPal Payment Services Operational
90 days ago
100.0 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Checkout.com Operational
90 days ago
100.0 % uptime
Today
GoCardless Operational
90 days ago
100.0 % uptime
Today
Mollie Operational
90 days ago
100.0 % uptime
Today
Global Payments Operational
90 days ago
100.0 % uptime
Today
QuickBooks Payments Operational
90 days ago
100.0 % uptime
Today
Pin Payments Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
BlueSnap Operational
90 days ago
100.0 % uptime
Today
eWay Rapid Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
BluePay Operational
90 days ago
100.0 % uptime
Today
Sage Pay Operational
90 days ago
100.0 % uptime
Today
Paymill Operational
90 days ago
100.0 % uptime
Today
Bambora Operational
90 days ago
100.0 % uptime
Today
Cybersource EU Operational
90 days ago
100.0 % uptime
Today
Bank of America Operational
90 days ago
100.0 % uptime
Today
NMI Payment Gateway Operational
90 days ago
100.0 % uptime
Today
payFURL Platform ? Operational
90 days ago
100.0 % uptime
Today
Chargebee UI ? Operational
90 days ago
100.0 % uptime
Today
Admin Console (US) Operational
90 days ago
100.0 % uptime
Today
Admin Console (EU) Operational
90 days ago
100.0 % uptime
Today
Admin Console (AU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (US) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (AU) Operational
90 days ago
100.0 % uptime
Today
Mobile Subscriptions ? Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management ? Operational
90 days ago
100.0 % uptime
Today
IAM (US) Operational
90 days ago
100.0 % uptime
Today
IAM (EU) Operational
90 days ago
100.0 % uptime
Today
IAM (AU) Operational
90 days ago
100.0 % uptime
Today
Reports And Analytics ? Operational
90 days ago
100.0 % uptime
Today
Dashboard (US) Operational
90 days ago
100.0 % uptime
Today
Dashboard (EU) Operational
90 days ago
100.0 % uptime
Today
Dashboard (AU) Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations ? Partial Outage
90 days ago
99.92 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Pipedrive Operational
90 days ago
100.0 % uptime
Today
HubSpot Quote-to-Cash Operational
90 days ago
100.0 % uptime
Today
QuickBooks Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
Sage Intacct Operational
90 days ago
100.0 % uptime
Today
Oracle NetSuite Operational
90 days ago
100.0 % uptime
Today
Avalara Operational
90 days ago
100.0 % uptime
Today
TaxJar Operational
90 days ago
100.0 % uptime
Today
Anrok Operational
90 days ago
100.0 % uptime
Today
Vertex Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
VAT Information Exchange System (VIES) ? Operational
90 days ago
100.0 % uptime
Today
HMRC VAT Validation Services Partial Outage
90 days ago
98.92 % uptime
Today
Chargebee RevRec ? Operational
90 days ago
100.0 % uptime
Today
Accounting Services ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Analytics ? Operational
90 days ago
100.0 % uptime
Today
RevRec Portal Operational
90 days ago
100.0 % uptime
Today
Chargebee Receivables ? Operational
90 days ago
100.0 % uptime
Today
Receivables UI Operational
90 days ago
100.0 % uptime
Today
Receivables API Operational
90 days ago
100.0 % uptime
Today
Chargebee Retention Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Retention API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 21, 2025

No incidents reported today.

Feb 20, 2025

No incidents reported.

Feb 19, 2025

Unresolved incident: UK VAT Validation Service Disruption.

Feb 18, 2025
Feb 17, 2025

No incidents reported.

Feb 16, 2025
Completed - The scheduled maintenance has been completed.
Feb 16, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 04:30 UTC
Scheduled - Regions: US
Start: 16 Feb 2025, 04:30 UTC
End: 16 Feb 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Jan 10, 12:35 UTC
Feb 15, 2025
Completed - The scheduled maintenance has been completed.
Feb 15, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 04:30 UTC
Scheduled - Regions: US
Start: 15 Feb 2025, 04:30 UTC
End: 15 Feb 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Jan 10, 12:35 UTC
Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025
Completed - The scheduled maintenance has been completed.
Feb 9, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 04:30 UTC
Scheduled - Regions: US
Start: 9 Feb 2025, 04:30 UTC
End: 9 Feb 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Jan 10, 12:33 UTC
Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 04:30 UTC
Scheduled - Regions: US
Start: 8 Feb 2025, 04:30 UTC
End: 8 Feb 2025, 09:30 UTC

We are committed to delivering the highest levels of service and reliability, and as part of our continuous improvement efforts, we have scheduled system maintenance during this window.

Please note that any actual downtime will be minimal, lasting no longer than 5 minutes for each merchant. This brief downtime may occur at any point within the maintenance window. Outside of this period, all systems will remain fully operational. During the downtime, you may encounter elevated error rates (5xx responses) for POST operations, delayed webhooks, or intermittent purchase flow disruptions.

We appreciate your understanding as we work to enhance our systems and ensure a seamless experience.

Jan 10, 12:33 UTC
Feb 7, 2025

No incidents reported.