Monitoring - A temporary fix has been implemented by resetting account settings. We are monitoring the temporary fix to ensure stability.
May 14, 2025 - 15:04 UTC
Identified - Some Chargebee Retention customers are experiencing login issues. Our team is investigating the cause and working on a permanent resolution. Will provide updates as soon as we have more information.
May 14, 2025 - 06:44 UTC
Welcome to the Chargebee application's service status page. Here, you will find transparent and up-to-date information about the health and availability of our services.
API Endpoints
?
Operational
90 days ago
100.0
% uptime
Today
API (US)
Operational
90 days ago
100.0
% uptime
Today
API (EU)
Operational
90 days ago
100.0
% uptime
Today
API (AU)
Operational
90 days ago
100.0
% uptime
Today
Checkout
?
Operational
90 days ago
100.0
% uptime
Today
Checkout (US)
Operational
90 days ago
100.0
% uptime
Today
Checkout (EU)
Operational
90 days ago
100.0
% uptime
Today
Checkout (AU)
Operational
90 days ago
100.0
% uptime
Today
Webhooks
?
Operational
90 days ago
100.0
% uptime
Today
Webhooks (US)
Operational
90 days ago
100.0
% uptime
Today
Webhooks (EU)
Operational
90 days ago
100.0
% uptime
Today
Webhooks (AU)
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
Email Notifications (US)
Operational
90 days ago
100.0
% uptime
Today
Email Notifications (EU)
Operational
90 days ago
100.0
% uptime
Today
Email Notifications (AU)
Operational
90 days ago
100.0
% uptime
Today
Payment Gateway Processing
?
Operational
90 days ago
99.99
% uptime
Today
Chargebee Test Gateway (US)
Operational
90 days ago
100.0
% uptime
Today
Chargebee Test Gateway (EU)
Operational
90 days ago
100.0
% uptime
Today
Chargebee Test Gateway (AU)
Operational
90 days ago
100.0
% uptime
Today
Braintree Gateway API
Operational
90 days ago
100.0
% uptime
Today
Spreedly Core Secondary API
Operational
90 days ago
100.0
% uptime
Today
Spreedly Core Transactional API
Operational
90 days ago
99.97
% uptime
Today
Stripe API
Operational
90 days ago
100.0
% uptime
Today
Authorize.net
Operational
90 days ago
100.0
% uptime
Today
Razorpay
Operational
90 days ago
100.0
% uptime
Today
PayPal Payment Services
Operational
90 days ago
100.0
% uptime
Today
Adyen
Operational
90 days ago
100.0
% uptime
Today
Checkout.com
Operational
90 days ago
100.0
% uptime
Today
GoCardless
Operational
90 days ago
100.0
% uptime
Today
Mollie
Operational
90 days ago
100.0
% uptime
Today
Global Payments
Operational
90 days ago
100.0
% uptime
Today
QuickBooks Payments
Operational
90 days ago
100.0
% uptime
Today
Pin Payments
Operational
90 days ago
100.0
% uptime
Today
Moneris
Operational
90 days ago
100.0
% uptime
Today
BlueSnap
Operational
90 days ago
100.0
% uptime
Today
eWay Rapid
Operational
90 days ago
100.0
% uptime
Today
Worldpay
Operational
90 days ago
100.0
% uptime
Today
Elavon
Operational
90 days ago
100.0
% uptime
Today
BluePay
Operational
90 days ago
100.0
% uptime
Today
Sage Pay
Operational
90 days ago
100.0
% uptime
Today
Paymill
Operational
90 days ago
100.0
% uptime
Today
Bambora
Operational
90 days ago
100.0
% uptime
Today
Cybersource EU
Operational
90 days ago
100.0
% uptime
Today
Bank of America
Operational
90 days ago
100.0
% uptime
Today
NMI Payment Gateway
Operational
90 days ago
100.0
% uptime
Today
payFURL Platform
?
Operational
90 days ago
100.0
% uptime
Today
Chargebee UI
?
Operational
90 days ago
100.0
% uptime
Today
Admin Console (US)
Operational
90 days ago
100.0
% uptime
Today
Admin Console (EU)
Operational
90 days ago
100.0
% uptime
Today
Admin Console (AU)
Operational
90 days ago
100.0
% uptime
Today
Self-Serve Portal
Operational
90 days ago
100.0
% uptime
Today
Self-Serve Portal (US)
Operational
90 days ago
100.0
% uptime
Today
Self-Serve Portal (EU)
Operational
90 days ago
100.0
% uptime
Today
Self-Serve Portal (AU)
Operational
90 days ago
100.0
% uptime
Today
Mobile Subscriptions
?
Operational
90 days ago
100.0
% uptime
Today
Apple Store
Operational
90 days ago
100.0
% uptime
Today
Google Play
Operational
90 days ago
100.0
% uptime
Today
Identity and Access Management
?
Operational
90 days ago
100.0
% uptime
Today
IAM (US)
Operational
90 days ago
100.0
% uptime
Today
IAM (EU)
Operational
90 days ago
100.0
% uptime
Today
IAM (AU)
Operational
90 days ago
100.0
% uptime
Today
Reports And Analytics
?
Operational
90 days ago
100.0
% uptime
Today
Dashboard (US)
Operational
90 days ago
100.0
% uptime
Today
Dashboard (EU)
Operational
90 days ago
100.0
% uptime
Today
Dashboard (AU)
Operational
90 days ago
100.0
% uptime
Today
Third Party Integrations
?
Operational
90 days ago
99.35
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
HubSpot
Operational
90 days ago
100.0
% uptime
Today
Pipedrive
Operational
90 days ago
100.0
% uptime
Today
HubSpot Quote-to-Cash
Operational
90 days ago
100.0
% uptime
Today
QuickBooks
Operational
90 days ago
100.0
% uptime
Today
Xero
Operational
90 days ago
100.0
% uptime
Today
Sage Intacct
Operational
90 days ago
100.0
% uptime
Today
Oracle NetSuite
Operational
90 days ago
100.0
% uptime
Today
Avalara
Operational
90 days ago
100.0
% uptime
Today
TaxJar
Operational
90 days ago
100.0
% uptime
Today
Anrok
Operational
90 days ago
100.0
% uptime
Today
Vertex
Operational
90 days ago
100.0
% uptime
Today
Slack Apps/Integrations/APIs
Operational
90 days ago
100.0
% uptime
Today
VAT Information Exchange System (VIES)
?
Operational
90 days ago
100.0
% uptime
Today
HMRC VAT Validation Services
Operational
90 days ago
90.27
% uptime
Today
Chargebee RevRec
?
Operational
90 days ago
100.0
% uptime
Today
Accounting Services
?
Operational
90 days ago
100.0
% uptime
Today
Reporting and Analytics
?
Operational
90 days ago
100.0
% uptime
Today
RevRec Portal
Operational
90 days ago
100.0
% uptime
Today
Chargebee Receivables
?
Operational
90 days ago
100.0
% uptime
Today
Receivables UI
Operational
90 days ago
100.0
% uptime
Today
Receivables API
Operational
90 days ago
100.0
% uptime
Today
Chargebee Retention
Operational
90 days ago
100.0
% uptime
Today
Customer Portal
?
Operational
90 days ago
100.0
% uptime
Today
Retention API
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
On May 24, 2025, between 04:30 AM and 09:30 AM UTC, we will be performing scheduled maintenance on our production database. During this window, each merchant may experience a brief service interruption on the Chargebee application, lasting no more than five minutes.
We appreciate your patience and understanding as we enhance our services. Posted on
May 07, 2025 - 12:36 UTC
On May 25, 2025, between 04:30 AM and 09:30 AM UTC, we will be performing scheduled maintenance on our production database. During this window, each merchant may experience a brief service interruption on the Chargebee application, lasting no more than five minutes.
We appreciate your patience and understanding as we enhance our services. Posted on
May 07, 2025 - 12:38 UTC
Resolved -
We experienced intermittent API service interruption & request timeouts between 05:52 AM and 05:53 AM UTC. This disruption was due to an issue on the AWS platform, leading to an unexpected increase in API failures in the US region. We apologize for any inconvenience caused.
May 14, 07:01 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:30 UTC
Scheduled -
On May 11, 2025, between 20:30 and 23:30 EST, we will be performing scheduled maintenance on our production database. During this window, each merchant may experience a brief service interruption on the RevRec application, lasting no more than five minutes.
We appreciate your patience and understanding as we enhance our services.
May 8, 13:57 UTC
Resolved -
This incident has been resolved.
May 6, 13:25 UTC
Identified -
We have identified the root cause and are working on implementing a solution.
May 6, 12:45 UTC
Investigating -
We are currently investigating an issue affecting the Revenue Story Dashboard in the EU region. Our team is working on resolving this issue.
May 6, 11:48 UTC