Filter Components

January 2025

No incidents reported for this month.

December 2024

Checkout Link Access Issue for EU Merchants
We received reports from some EU merchants experiencing issues accessing checkout links (Drop-in script/Hosted pages). The root cause was identified as a code bug, which has now been resolved. This issue impacted approximately 0.35% of our customer base in the EU region. We apologize for any inconvenience this may have caused.
Dec 10, 19:07 - 19:07 UTC

November 2024

Intermittent 5xx Errors in US and EU Regions
Between 03:54 and 03:55 UTC, a failover in AWS RDS caused intermittent 5xx errors for a subset of merchants, impacting less than 0.5% of requests in the US and EU regions. The issue has since been resolved, and the system is fully stable. We apologize for any inconvenience this may have caused.
Nov 23, 04:32 - 04:32 UTC
PayPal Service Degradation
PayPal has restored normal operations, and transactions are now processing as expected. The Incident has been resolved as of 12:59 UTC.
Nov 21, 12:44 - 13:21 UTC
Invoice Access Issues Impacting Test Sites
The issue with loading the Invoice details page has been resolved. Our team has identified and fixed the root cause. We apologize for the inconvenience caused.
Nov 11, 13:10 - 14:50 UTC