All Systems Operational

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Welcome to the Chargebee application's service status page. Here, you will find transparent and up-to-date information about the health and availability of our services.

Uptime over the past 90 days. View historical uptime.
API Endpoints ? Operational
90 days ago
99.99 % uptime
Today
API (US) Operational
90 days ago
99.99 % uptime
Today
API (EU) Operational
90 days ago
100.0 % uptime
Today
API (AU) Operational
90 days ago
100.0 % uptime
Today
Checkout ? Operational
90 days ago
99.99 % uptime
Today
Checkout (US) Operational
90 days ago
99.99 % uptime
Today
Checkout (EU) Operational
90 days ago
100.0 % uptime
Today
Checkout (AU) Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (US) Operational
90 days ago
100.0 % uptime
Today
Webhooks (EU) Operational
90 days ago
100.0 % uptime
Today
Webhooks (AU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications (US) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (EU) Operational
90 days ago
100.0 % uptime
Today
Email Notifications (AU) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Processing ? Operational
90 days ago
99.99 % uptime
Today
Chargebee Test Gateway (US) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (EU) Operational
90 days ago
100.0 % uptime
Today
Chargebee Test Gateway (AU) Operational
90 days ago
100.0 % uptime
Today
Braintree Gateway API Operational
90 days ago
100.0 % uptime
Today
Spreedly Core Secondary API Operational
90 days ago
99.76 % uptime
Today
Spreedly Core Transactional API Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Razorpay Operational
90 days ago
100.0 % uptime
Today
PayPal Payment Services Operational
90 days ago
100.0 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Checkout.com Operational
90 days ago
100.0 % uptime
Today
GoCardless Operational
90 days ago
100.0 % uptime
Today
Mollie Operational
90 days ago
100.0 % uptime
Today
Global Payments Operational
90 days ago
100.0 % uptime
Today
QuickBooks Payments Operational
90 days ago
100.0 % uptime
Today
Pin Payments Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
BlueSnap Operational
90 days ago
100.0 % uptime
Today
eWay Rapid Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
BluePay Operational
90 days ago
100.0 % uptime
Today
Sage Pay Operational
90 days ago
100.0 % uptime
Today
Paymill Operational
90 days ago
100.0 % uptime
Today
Bambora Operational
90 days ago
100.0 % uptime
Today
Cybersource EU Operational
90 days ago
100.0 % uptime
Today
Bank of America Operational
90 days ago
100.0 % uptime
Today
NMI Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Chargebee UI ? Operational
90 days ago
99.99 % uptime
Today
Admin Console (US) Operational
90 days ago
99.99 % uptime
Today
Admin Console (EU) Operational
90 days ago
100.0 % uptime
Today
Admin Console (AU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (US) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Self-Serve Portal (AU) Operational
90 days ago
100.0 % uptime
Today
Mobile Subscriptions ? Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management ? Operational
90 days ago
100.0 % uptime
Today
IAM (US) Operational
90 days ago
100.0 % uptime
Today
IAM (EU) Operational
90 days ago
100.0 % uptime
Today
IAM (AU) Operational
90 days ago
100.0 % uptime
Today
Reports And Analytics ? Operational
90 days ago
100.0 % uptime
Today
Dashboard (US) Operational
90 days ago
100.0 % uptime
Today
Dashboard (EU) Operational
90 days ago
100.0 % uptime
Today
Dashboard (AU) Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Pipedrive Operational
90 days ago
100.0 % uptime
Today
HubSpot Quote-to-Cash Operational
90 days ago
100.0 % uptime
Today
QuickBooks Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
Sage Intacct Operational
90 days ago
100.0 % uptime
Today
Oracle NetSuite Operational
90 days ago
100.0 % uptime
Today
Avalara Operational
90 days ago
100.0 % uptime
Today
TaxJar Operational
90 days ago
100.0 % uptime
Today
Anrok Operational
90 days ago
100.0 % uptime
Today
Vertex Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
VAT Information Exchange System (VIES) ? Operational
90 days ago
100.0 % uptime
Today
Chargebee RevRec ? Operational
90 days ago
100.0 % uptime
Today
Accounting Services ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Analytics ? Operational
90 days ago
100.0 % uptime
Today
RevRec Portal Operational
90 days ago
100.0 % uptime
Today
Chargebee Receivables ? Operational
90 days ago
100.0 % uptime
Today
Receivables UI Operational
90 days ago
100.0 % uptime
Today
Receivables API Operational
90 days ago
100.0 % uptime
Today
Chargebee Retention Operational
90 days ago
99.96 % uptime
Today
Customer Portal ? Operational
90 days ago
99.93 % uptime
Today
Retention API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Subscription UI Page Errors
Resolved - We have resolved the 500 error responses on the Subscription UI Page. The issue occurred due to recent changes, which have been reverted. We apologize for any inconvenience this may have caused.

Please note that there was no impact on the US and EU Live sites.
Jul 25, 13:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 25, 13:01 UTC
Investigating - We are investigating an issue affecting the Subscription UI Page, causing some customers to experience 500 error responses on all the TEST and AU Live sites. Our team is actively working to resolve this issue promptly. We apologize for any inconvenience this may have caused.
Jul 25, 12:55 UTC
Jul 24, 2024
VAT Validation Service Degradation In The EU Region
Resolved - The affected IP addresses have been unblocked by VIES, thus restoring the validation services. We will continue to monitor the VAT validation workflow to ensure consistent performance. We apologize for any inconvenience caused.
Jul 24, 15:15 UTC
Identified - An elevated error rate in our VAT validation workflow was due to some of our IP addresses being blocked by the VIES server. We have contacted VIES technical support for root cause analysis and requested that our IP addresses be whitelisted to prevent future blocks. We will provide further updates as we receive more information.
Jul 23, 14:01 UTC
Investigating - We have discovered an issue external to our platform resulting in an elevated error rate in the VAT validation workflow processed through the VAT Information Exchange System (VIES) server in the EU region.

We have reached out to VIES technical support to determine the root cause and will provide updates as soon as more information is available.
Jul 19, 08:43 UTC
Jul 23, 2024
Jul 22, 2024

No incidents reported.

Jul 21, 2024
Scheduled activity In Database Services
Completed - The scheduled maintenance has been completed.
Jul 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:00 UTC
Scheduled - On July 21st, 2024, between 08:00 and 10:00 UTC, we will be upgrading the CA certificates in our database services.

Impact: There will be a brief delay in webhook processing, lasting approximately 5 minutes during this activity. Please note that there will be no downtime, and all other services will continue to operate normally.

We apologize for any inconvenience this may cause.
Jul 12, 11:53 UTC
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Avalara Service Degradation
Resolved - We have confirmed that the Avalara tax calculation service is working as expected, with no errors observed. According to Avalara's official status page, all systems are operating normally. Therefore, we are resolving the incident.
Jul 19, 15:11 UTC
Update - The errors have been ceased as of 06:05 UTC. We are awaiting official confirmation from Avalara regarding service restoration.
Jul 19, 10:45 UTC
Identified - The response team of Avalara has identified the issue and is urgently working on a resolution.
Jul 19, 07:34 UTC
Investigating - We have identified an issue outside of our platform resulting in an elevated error rate for Avalara services starting at 04:52 UTC.
Avalara technical teams are working on the resolution.

For more details, please follow Avalara's official Update: https://status.avalara.com/incidents/p1583mtd60bf
Jul 19, 07:31 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Customer Initiated Transaction Failures using Card Payment Method via Adyen Gateway.
Resolved - This incident has been resolved.
Jul 17, 10:03 UTC
Monitoring - We identified a problem on the Adyen Gateway platform that led to a higher error rate for customer-initiated transactions through the Card Payment Method starting at 03:23 UTC. The root cause has been identified and fixed, resolving the issue. We apologize for any inconvenience this may have caused.
Jul 17, 10:00 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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