Chargebee Status

All Systems Operational

API Operational

Hosted Pages Operational

Merchant Console Operational

Customer Portal Operational

Notifications Operational

Email Operational

Webhook Operational

Payment Processors Operational

Amazon Payments Operational

Authorize.Net Operational

Braintree API Operational

eWay Operational

PayPal Operational

Pin Payments Operational

Spreedly Operational

Stripe API Operational

WorldPay Operational

Third Party Integrations Operational

Avalara Tax Calculation Service Operational

AWS S3 Operational

Google Analytics Operational

MailChimp Operational

Refersion Operational

SalesForce Operational

SendGrid Operational

Xero Operational

Slack Operational

Zapier Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

App Uptime Report

Fetching

Past Incidents

Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

AWS RDS Failover

Resolved - We faced temporary failures due to AWS RDS failover at 18:56 to 18:57 UTC, that occurred in one of our availability zones. Two of our db shards present in that zone were affected, Customers present in those shards were affected during this event. The failover was successful and the errors have stopped.

  Failover has occurred due an issue with AWS EC2 API. During the time of event, we received few intermittent request failures and PDF errors.   We will be contacting the affected customers separately via mail.

AWS has acknowledged on the issue, more details on the issue can be found here - https://status.aws.amazon.com/
Jul 29, 19:38 UTC

SendGrid - Email Service Degradation

Resolved - This incident has been resolved.
Jul 29, 03:09 UTC

Update - We are continuing to monitor for any further issues.
Jul 29, 02:46 UTC

Monitoring - SendGrid, one of our default email service provider is down. As the duration of outage has been longer, we expect a delay in processing invoice and other subscription related emails. Customers who have signed up with us for email services during transactions will be affected during the event.  We have got in touch with SendGrid Team and we are closely monitoring the status, Sorry for any inconvenience caused.
Note: Sites configured with custom SMTP service (other than Sendgrid) will not be affected.

More updates on the issue can be found here : https://status.sendgrid.com
Jul 28, 18:19 UTC

Jul 28, 2020

AWS DNS Resolver Issue

Resolved - This incident has been resolved. Jobs that had failed due to this incident have been rescheduled. Based on our logs, very few api calls were affected during the incident.
Jul 28, 13:15 UTC

Update - At 8:30 a.m UTC, we started noticing few application errors due to DNS resolution problems at one of the Availability zones in AWS (US-EAST-1 region). Servers hosted in other availability zones were not affected.

Primary failures were for scheduled jobs. Few api requests that were served from that region were also affected.

Post identification, we immediately disabled serving requests from that availability zone.
Jul 28, 12:15 UTC

Monitoring - One of the AWS availability zone where our application is hosted, is affected by DNS resolver issue. Our technical team is working towards moving the request load to another stable zone.
Jul 28, 09:27 UTC

Identified - We are noticing intermittent errors in our service due to AWS DNS resolver issue. We have raised this with AWS and closely monitoring the situation.
Jul 28, 09:00 UTC

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.