Intermittent Errors

Incident Report for Chargebee

Resolved

We have resolved the issue, and the service is back to normal. We are continuing to monitor the system's health, and we request you to reach out to Chargebee Support in case of any issues.

Posted Mar 11, 2022 - 22:09 UTC

Monitoring

As part of a recent multi-region configuration change, we noticed around 1-3% error rates for a subset of customers who have enabled Chargebee components and fields. As soon as this was identified, a workaround was implemented to mitigate the issue. Further investigation and course of action are being taken to resolve the problem.

Posted Mar 11, 2022 - 20:48 UTC

Investigating

We are experiencing intermittent issues in the ReCaptcha functionality impacting a subset of customers affecting components and fields tokenization.

Posted Mar 11, 2022 - 16:32 UTC

This incident affected: Checkout (Checkout (US)).