Existing renewals:

Any failed transaction attempt for subscription renewal will be retried again in 24 hours as per our dunning cycle. However, if a subscription is currently in its last retry attempt of the dunning process, the subscription might move to an unpaid / canceled state as per your dunning settings.

Our team will review the existing subscription information for such transactions and reach out to you if required.

New Sign-ups:

All new sign-ups which happened during this downtime, would have failed. We’ll send you a follow up email with email ids of customers who tried signing up, so you can reach out to them asking them to sign-up again.

Do drop us a note at support@chargebee.com, if you would require any clarifications.