Avalara Service Degradation (Test Sites)

Incident Report for Chargebee

Resolved

Between 04:54 and 05:03 UTC, Avalara experienced internal server errors impacting certain merchants. The root cause has been identified as stemming from a third-party service provider, Avalara. The errors have ceased, and there are no ongoing impacts as of 5:03:00 AM UTC.

This incident exclusively pertained to the TEST site; no LIVE sites were affected during the specified timeframe.

Posted Mar 20, 2024 - 05:57 UTC

This incident affected: Third Party Integrations (Avalara).