DB Connectivity Issue

Incident Report for Chargebee

Resolved

Issue is resolved. No issue was identified post 06:26 UTC.

Posted Nov 27, 2019 - 07:15 UTC

Identified

High error rates were identified during this time period for few of our customers.

Posted Nov 27, 2019 - 06:51 UTC

Investigating

Intermittent DB connectivity issue between 06:24 and 06:26 UTC.

Posted Nov 27, 2019 - 06:30 UTC

This incident affected: API, Hosted Pages, Merchant Console, and Customer Portal.