Service Interruptions In Checkout.com

Incident Report for Chargebee

Resolved

We have not observed any errors post 12:47 UTC and we are proceeding with resolving the incident.

Posted Sep 16, 2024 - 13:16 UTC

Monitoring

We have observed a decrease in errors starting from 12:47 UTC. We are continuing to monitor and will provide further updates as we receive more information from Checkout.com

Posted Sep 16, 2024 - 13:09 UTC

Investigating

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Checkout.com starting at 10:43 UTC.

We have contacted Checkout.com and we will provide an update as soon as it becomes available.

Posted Sep 16, 2024 - 12:59 UTC

This incident affected: Payment Gateway Processing (Checkout.com).