Avalara Service Degradation

Incident Report for Chargebee

Resolved

We have confirmed that the Avalara tax calculation service is working as expected, with no errors observed. According to Avalara's official status page, all systems are operating normally. Therefore, we are resolving the incident.

Posted Jul 19, 2024 - 15:11 UTC

Update

The errors have been ceased as of 06:05 UTC. We are awaiting official confirmation from Avalara regarding service restoration.

Posted Jul 19, 2024 - 10:45 UTC

Identified

The response team of Avalara has identified the issue and is urgently working on a resolution.

Posted Jul 19, 2024 - 07:34 UTC

Investigating

We have identified an issue outside of our platform resulting in an elevated error rate for Avalara services starting at 04:52 UTC.
Avalara technical teams are working on the resolution.

For more details, please follow Avalara's official Update: https://status.avalara.com/incidents/p1583mtd60bf

Posted Jul 19, 2024 - 07:31 UTC

This incident affected: Third Party Integrations (Avalara).