Intermittent 5xx Errors in US and EU Regions

Incident Report for Chargebee

Resolved

Between 03:54 and 03:55 UTC, a failover in AWS RDS caused intermittent 5xx errors for a subset of merchants, impacting less than 0.5% of requests in the US and EU regions. The issue has since been resolved, and the system is fully stable.

We apologize for any inconvenience this may have caused.

Posted Nov 23, 2024 - 04:32 UTC

This incident affected: API Endpoints (API (US), API (EU)).