Adyen Service Degradation

Incident Report for Chargebee

Resolved

We have not observed any errors after 07:49 AM UTC, we are proceeding with resolving the incident.

Posted Sep 05, 2024 - 11:52 UTC

Monitoring

We have observed a decrease in errors starting from 06:31 UTC, indicating potential improvement in the issue affecting merchants during checkout and add payment methods. We are continuing to monitor and will provide further updates as we receive more information from Adyen.

Posted Sep 05, 2024 - 08:20 UTC

Identified

We have identified a problem external to our platform that has caused an increase in error rates for transactions and add payment methods processed through Adyen starting at 03:43 UTC. We have reached out to Adyen and will provide an update as soon as we have more information.

For more details, please follow Adyen’s official Update: https://status.adyen.com

Posted Sep 05, 2024 - 07:02 UTC

This incident affected: Payment Gateway Processing (Adyen).