Stripe Ideal Payment Failures In The EU region

Incident Report for Chargebee

Resolved

A recent upgrade to the 2019 version of the Stripe API led to transaction failures for 0.001% of EU merchants using Ideal payment methods. The root cause was traced to this upgrade, prompting a decision to revert to the 2013 version of the API to stabilize operations. We apologize for any inconvenience caused to affected merchants.

Posted Apr 17, 2024 - 13:18 UTC