Failures Noticed In Integration Modules

Incident Report for Chargebee

Resolved

We experienced issues with our internal service due to which some customers faced sync issues with some integration modules such as Hubspot and Salesforce during the below timeframe.

18-Jan-2024 between 11:49 and 15:45 UTC
19-Jan-2024 between 11:56 and 12:06 UTC
19-Jan-2024 between 18:25 and 19:05 UTC

Our engineers have identified and fixed the issue. The services are back to normal. Our team is closely monitoring this case. Please reach out to our support team in case you are still facing issues.

We apologize for any inconvenience and disruption to service this caused to our customers.

Posted Jan 19, 2024 - 19:27 UTC

This incident affected: Third Party Integrations (Salesforce, HubSpot).