Intermittent 5xx Errors in EU Region

Incident Report for Chargebee

Resolved

Between 07:48 and 08:03 UTC, an AWS RDS failover caused intermittent 5xx errors. During this period, 0.7% of merchants experienced issues, impacting less than 4.9% of requests in the EU region. The issue has been resolved, and the system remains stable.

We apologize for any disruption this may have caused.

Posted 17 days ago. Mar 16, 2025 - 10:58 UTC

This incident affected: API Endpoints (API (EU)).