Intermittent 5xx Errors in EU Region

Incident Report for Chargebee

Resolved

Between 07:48 and 08:03 UTC, an AWS RDS failover caused intermittent 5xx errors. During this period, 0.7% of merchants experienced issues, impacting less than 4.9% of requests in the EU region. The issue has been resolved, and the system remains stable.

We apologize for any disruption this may have caused.

Posted Mar 16, 2025 - 10:58 UTC

This incident affected: API Endpoints (API (EU)).