Customer Initiated Transaction Failures using Card Payment Method via Adyen Gateway.

Incident Report for Chargebee

Resolved

This incident has been resolved.

Posted Jul 17, 2024 - 10:03 UTC

Monitoring

We identified a problem on the Adyen Gateway platform that led to a higher error rate for customer-initiated transactions through the Card Payment Method starting at 03:23 UTC. The root cause has been identified and fixed, resolving the issue. We apologize for any inconvenience this may have caused.

Posted Jul 17, 2024 - 10:00 UTC

This incident affected: Payment Gateway Processing (Adyen).