Intermittent issues with email services

Incident Report for Chargebee

Resolved

This incident has been resolved.

Posted Oct 23, 2019 - 03:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 23, 2019 - 02:44 UTC

Identified

Our hosting platform Amazon Web Services (AWS) is facing intermittent DNS Resolution issues due to which application communication to S3 service is being impacted occasionally. Invoice PDF generation, Exports and Email Services will be delayed during this time.

Posted Oct 23, 2019 - 01:34 UTC

This incident affected: Email Notifications (Email Notifications (US)).