Clarification on recent customer communication regarding G2 certificate update

Incident Report for Chargebee

Resolved

This incident has been resolved.

Posted Oct 24, 2025 - 04:17 UTC

Monitoring

We’re aware that Chargebee customers may have received a recent email from Chargebee (support@hey.chargebee.com) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee.

Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible.

There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems.
We appreciate your understanding as we review this further.

Posted Oct 24, 2025 - 03:39 UTC

This incident affected: Email Notifications (Email Notifications (US), Email Notifications (EU), Email Notifications (AU)).