Minor Checkout Issues

Incident Report for Chargebee

Resolved

We recently discovered a bug in our checkout process that affected less than 1% of our customers. This issue occurred when addon quantity changes or removal of addons were enabled during checkout.

After investigating, we found that a recent change to our code caused the errors. We have taken immediate action to revert the code changes and resolve the issue. We apologize for any inconvenience this may have caused.

Please note that the checkouts where the option to modify addons was disabled or checkouts without addons were not affected and remained fully functional.

Posted May 09, 2024 - 14:40 UTC

This incident affected: Checkout (Checkout (US), Checkout (EU), Checkout (AU)).