Service Degradation In The Chargebee Retention Cancel Workflow

Incident Report for Chargebee

Resolved

Between May 13, 2024, 23:15 UTC, and May 14, 2024, 10:30 UTC, users encountered intermittent issues with the Chargebee Retention cancel pages. During this time, cancelling subscriptions or accepting offers was not functioning adequately. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

Posted May 14, 2024 - 14:13 UTC

This incident affected: Chargebee Retention (Customer Portal).