Subscription UI Page Errors

Incident Report for Chargebee

Resolved

We have resolved the 500 error responses on the Subscription UI Page. The issue occurred due to recent changes, which have been reverted. We apologize for any inconvenience this may have caused.

Please note that there was no impact on the US and EU Live sites.

Posted Jul 25, 2024 - 13:33 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 25, 2024 - 13:01 UTC

Investigating

We are investigating an issue affecting the Subscription UI Page, causing some customers to experience 500 error responses on all the TEST and AU Live sites. Our team is actively working to resolve this issue promptly. We apologize for any inconvenience this may have caused.

Posted Jul 25, 2024 - 12:55 UTC

This incident affected: Chargebee UI (Admin Console (AU)).