Unable to Change Password Via Admin Console

Incident Report for Chargebee

Resolved

This incident has been resolved.

Posted Jan 21, 2025 - 23:46 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 21, 2025 - 22:46 UTC

Investigating

We are aware of an issue that causes users to encounter a "cannot be blank" error when attempting to change their passwords. Users can use the "Forgot Password" option to reset their password as a temporary workaround.

Our team is working to resolve the issue and will provide further updates as progress is made.

Posted Jan 21, 2025 - 21:36 UTC

This incident affected: Identity and Access Management (IAM (US), IAM (EU), IAM (AU)).