Intermittent API Request Timeouts - US Region

Incident Report for Chargebee

Resolved

We have verified that the intermittent API latency has been fully resolved. Our monitoring confirms all systems have fully recovered.
Posted May 08, 2026 - 07:36 UTC

Update

We are continuing to monitor the services. The incident remains open as we verify full system recovery. We will share an update as we progress.
Posted May 08, 2026 - 04:08 UTC

Update

Our team is working with AWS to assess the impact. We will share an update as we progress.
Posted May 08, 2026 - 00:57 UTC

Monitoring

Between May 7, 23:35 UTC and May 8, 00:55 UTC, we experienced intermittent API request timeouts in the US region due to an AWS platform issue.

We are monitoring the systems to ensure continued stability.
Posted May 08, 2026 - 00:29 UTC
This incident affected: API Endpoints (API (US)).