This incident has been resolved.

The incident is under control and the latency is back to normal. We are monitoring the situation.

We narrowed down the issue and made necessary changes to improve the latency.

The application was still experiencing increased latency. The latency was intermittent that made our investigation challenging.

We escalated the issue to our engineering team and they were investigating the issue as well.

Increased Latencies with Chargebee application observed. We were investigating this issue and components API and Customer Portal was impacted starting this time.