Increased API Latency

Incident Report for Chargebee

Resolved

This incident has been resolved.
Posted Nov 01, 2018 - 05:34 UTC

Monitoring

The incident is under control and the latency is back to normal. We are monitoring the situation.
Posted Nov 01, 2018 - 03:10 UTC

Identified

We narrowed down the issue and made necessary changes to improve the latency.
Posted Nov 01, 2018 - 03:00 UTC

Update

The application was still experiencing increased latency. The latency was intermittent that made our investigation challenging.
Posted Oct 31, 2018 - 22:00 UTC

Update

We escalated the issue to our engineering team and they were investigating the issue as well.
Posted Oct 31, 2018 - 19:30 UTC

Investigating

Increased Latencies with Chargebee application observed. We were investigating this issue and components API and Customer Portal was impacted starting this time.
Posted Oct 31, 2018 - 18:30 UTC
This incident affected: API Endpoints (API (US)) and Self-Serve Portal (Self-Serve Portal (US)).
← Current Status Powered by Atlassian Statuspage