The incident is under control and the latency is back to normal. We are monitoring the situation.
Posted Nov 01, 2018 - 03:10 UTC
Identified
We narrowed down the issue and made necessary changes to improve the latency.
Posted Nov 01, 2018 - 03:00 UTC
Update
The application was still experiencing increased latency. The latency was intermittent that made our investigation challenging.
Posted Oct 31, 2018 - 22:00 UTC
Update
We escalated the issue to our engineering team and they were investigating the issue as well.
Posted Oct 31, 2018 - 19:30 UTC
Investigating
Increased Latencies with Chargebee application observed. We were investigating this issue and components API and Customer Portal was impacted starting this time.