Hosted pages may not render properly for some users

Incident Report for Chargebee

Resolved

The service is operating normally.
Posted Aug 10, 2015 - 10:58 UTC

Update

Our upstream provider, Amazon S3 service, is actively working on the recovery process. Some merchants will still continue to see issues while rendering the hosted pages. We strongly recommend not to change any settings/configurations related to themes.
Posted Aug 10, 2015 - 10:37 UTC

Identified

Currently our upstream provider for themes, Amazon S3 service, is returning elevated errors for requests. The issue is mitigated as we are using Amazon Cloud Front as CDN for caching the static theme images and css. Avoid changing the themes for now.
Posted Aug 10, 2015 - 08:04 UTC
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