API Service Degradation - US Region

Incident Report for Chargebee

Resolved

On September 9th, we experienced intermittent API service interruptions and request timeouts between 18:19 and 19:52 UTC in the US region. This disruption was due to an upstream networking configuration issue on the AWS platform. The service has fully recovered.

We apologize for any inconvenience caused.

Posted Sep 10, 2025 - 09:50 UTC

This incident affected: API Endpoints (API (US)).