Increased Error Rates
Incident Report for Chargebee

On 9th May, Chargebee had an intermittent db connection issue with one of our databases, which affected some of our users between 03:42 UTC and 04:01 UTC.

While performing a database migration we ran into an issue caused by a bug in the db version running on the particular database instance. We immediately diagnosed the issue and resolved it.

We have included additional pre-checks to make sure such incidents are avoided in the future. We’re also analyzing internally about a potential database version upgrade.

Our apologies for the disruption caused.

Posted May 10, 2019 - 16:32 UTC

This incident has been resolved.
Posted May 09, 2019 - 05:09 UTC
We are continuing to monitor for any further issues.
Posted May 09, 2019 - 04:58 UTC
A fix has been implemented and we are monitoring the results.
Posted May 09, 2019 - 04:58 UTC
We had experienced increased number of error rates between 03:35 UTC to 04:00 UTC for a set of users, we are investigating the issue.
Posted May 09, 2019 - 04:40 UTC
This incident affected: API and Hosted Pages.